{"id":50117,"date":"2013-08-11T20:13:42","date_gmt":"2013-08-11T20:13:42","guid":{"rendered":"https:\/\/hookelab.com\/faq\/"},"modified":"2026-04-09T06:49:27","modified_gmt":"2026-04-09T06:49:27","slug":"faq","status":"publish","type":"page","link":"https:\/\/hookelab.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"50117\" class=\"elementor elementor-50117 elementor-87\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5729c0c e-con-full e-flex e-con e-parent\" data-id=\"5729c0c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-e0a2c1e e-flex e-con-boxed e-con e-child\" data-id=\"e0a2c1e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d46b570 e-grid e-con-full e-con e-child\" data-id=\"d46b570\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e01f1d2 elementor-widget elementor-widget-wd_accordion\" data-id=\"e01f1d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\t\t<div class=\"wd-accordion wd-style-shadow wd-titles-left wd-opener-pos-right wd-opener-style-plus\" data-state=\"first\">\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t<div class=\"wd-accordion-item\">\r\n\t\t\t\t\t<div class=\"wd-accordion-title wd-active\" data-accordion-index=\"0\">\r\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\tComment emballer les mat\u00e9riaux optiques fragiles ? Que se passe-t-il s&#039;ils arrivent endommag\u00e9s ? \t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content wd-active\" data-accordion-index=\"0\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<p>Nous utilisons de la <strong>mousse absorbant les chocs et des caisses en bois personnalis\u00e9es<\/strong> pour un transport s\u00e9curis\u00e9. En cas de dommage, veuillez fournir une preuve photographique et nous organiserons un remplacement ou un remboursement. <\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t<div class=\"wd-accordion-item\">\r\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"1\">\r\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\tQuels sont les d\u00e9lais de livraison estim\u00e9s dans mon pays ? Quels sont les modes d&#039;exp\u00e9dition que vous proposez ? \t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"1\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<p>Nous assurons le <strong>fret a\u00e9rien (5-10 jours ouvrables) et le fret maritime (20-40 jours)<\/strong>. Des options acc\u00e9l\u00e9r\u00e9es (par exemple, DHL\/FedEx) sont disponibles au moment du paiement. <\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t<div class=\"wd-accordion-item\">\r\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"2\">\r\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\tY aura-t-il des probl\u00e8mes douaniers ? Pouvez-vous fournir les codes SH ? \t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"2\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<p>Nous joignons aux envois les <strong>factures commerciales, les codes SH (par exemple, 7019.90) et les documents de conformit\u00e9<\/strong>. Certains pays peuvent imposer des restrictions sur le quartz de haute puret\u00e9 - veuillez confirmer votre destination pour une v\u00e9rification avant exp\u00e9dition. <\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec3060a elementor-widget elementor-widget-wd_accordion\" data-id=\"ec3060a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\t\t<div class=\"wd-accordion wd-style-shadow wd-titles-left wd-opener-pos-right wd-opener-style-plus\" data-state=\"all_closed\">\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t<div class=\"wd-accordion-item\">\r\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"0\">\r\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\tOffrez-vous des remises sur les achats en gros ? Quelle est la quantit\u00e9 minimale de commande (MOQ) ? \t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"0\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<p>Oui ! Les achats en volume (par exemple, plus de 100 cuvettes) donnent droit \u00e0 des <strong>remises de 5 % \u00e0 10 %<\/strong>. La MOQ commence g\u00e9n\u00e9ralement \u00e0 <strong>1-10 unit\u00e9s<\/strong> (les commandes d'essai sont les bienvenues).  <\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t<div class=\"wd-accordion-item\">\r\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"1\">\r\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\tPouvez-vous personnaliser les plaques de quartz (par exemple, l&#039;\u00e9paisseur\/les rev\u00eatements) ?\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"1\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<p>Absolument. Nous proposons des solutions sur mesure (par exemple, des rev\u00eatements antireflets UV). Faites-nous part de vos sp\u00e9cifications pour obtenir un devis et un d\u00e9lai de r\u00e9alisation.  <\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t<div class=\"wd-accordion-item\">\r\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"2\">\r\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\tQuels modes de paiement acceptez-vous ?\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"2\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<p>Nous acceptons <strong>PayPal, les cartes de cr\u00e9dit, les virements bancaires (T\/T) et Alibaba Trade Assurance<\/strong> pour des transactions s\u00e9curis\u00e9es.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t<div class=\"wd-accordion-item\">\r\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"3\">\r\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\tQuelle est votre politique de retour\/remboursement si le produit ne r\u00e9pond pas aux exigences ?\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"3\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<p>Nous proposons des <strong>retours sans probl\u00e8me sous 7 \u00e0 30 jours<\/strong> (articles non utilis\u00e9s dans l'emballage d'origine). Pour les probl\u00e8mes de qualit\u00e9, nous prenons en charge les frais de retour. <\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t<div class=\"wd-accordion-item\">\r\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"4\">\r\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\r\n\t\t\t\t\t\t\t\tPouvez-vous fournir des certifications de qualit\u00e9 ou des rapports d&#039;essai ?\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"4\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<p>Oui. Nous fournissons les <strong>certifications ISO, CE et RoHS<\/strong>, ainsi que les donn\u00e9es relatives \u00e0 la transmittance spectrale (par exemple, les rapports UV-Vis pour les plaques de quartz). <\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Comment emballer les mat\u00e9riaux optiques fragiles ? Que se passe-t-il s&#039;ils arrivent endommag\u00e9s ? Nous utilisons de la mousse absorbant<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-50117","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hookelab.com\/fr\/wp-json\/wp\/v2\/pages\/50117","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hookelab.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hookelab.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hookelab.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hookelab.com\/fr\/wp-json\/wp\/v2\/comments?post=50117"}],"version-history":[{"count":1,"href":"https:\/\/hookelab.com\/fr\/wp-json\/wp\/v2\/pages\/50117\/revisions"}],"predecessor-version":[{"id":50119,"href":"https:\/\/hookelab.com\/fr\/wp-json\/wp\/v2\/pages\/50117\/revisions\/50119"}],"wp:attachment":[{"href":"https:\/\/hookelab.com\/fr\/wp-json\/wp\/v2\/media?parent=50117"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}